Privacy Policy — 22betwin

1. Information We Collect

When you register for and use a 22betwin account, we collect personal information in several ways — directly from you during registration, automatically as you interact with our platform, and occasionally from trusted third parties who help us verify your identity or process your payments. The categories of data we collect are described in detail below.

1.1 Information You Provide Directly

During the account registration process and at subsequent points during your membership, you may provide us with the following personal information:

1.2 Information Collected Automatically

When you access 22betwin through a web browser or mobile device, our servers and analytics systems automatically collect the following technical and behavioural data:

• Device information: Device type, operating system version, browser type and version, screen resolution, and unique device identifiers.
• Network information: IP address, approximate geographic location derived from IP (city and district level), internet service provider name.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bet history, click paths, and search queries entered within the platform.
• Session data: Login timestamps, session duration, logout events, and failed login attempts.
• Transaction logs: A complete record of all deposit and withdrawal transactions, including amounts in BDT (৳), payment method used, timestamps, and status codes.

1.3 Information from Third Parties

In certain circumstances, 22betwin receives personal data about you from trusted third-party sources, including:

• Identity verification partners who confirm the authenticity of documents you submit during KYC
• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) who confirm transaction status and flag suspicious financial activity
• Fraud detection services that cross-reference account activity against known patterns of bonus abuse or multi-accounting
• Game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who return gameplay outcome data and session logs

2. How We Use Your Data

22betwin uses your personal information only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we use your data are as follows:

2.1 Account Management & Platform Operations

We use your identity and contact information to create and maintain your player account, verify your identity during login, process deposits and withdrawals, deliver game outcomes, apply bonuses and promotions to your account, and provide customer support. These activities are essential to the performance of our service and cannot be disabled without closing your account.

2.2 Legal Compliance & Fraud Prevention

22betwin is legally obligated to maintain records of player identity, transaction history, and account activity for anti-money laundering (AML) and know-your-customer (KYC) compliance purposes. We also use your data to detect and prevent fraud, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. Processing for these purposes is a legal obligation and cannot be opted out of while you maintain an active account with us.

2.3 Responsible Gaming

We analyse your betting patterns, session frequency, and deposit behaviour to identify signs of problem gambling and to apply responsible gaming interventions where appropriate. This includes triggering automated alerts, enforcing self-imposed deposit limits, and facilitating self-exclusion requests. This processing is in your vital interest and in the interest of public welfare.

2.4 Marketing Communications

With your consent, we use your contact information to send you promotional emails and in-platform notifications about new games, upcoming BPL and T20 cricket betting markets, seasonal bonuses (such as Eid, Pohela Boishakh, or Victory Day promotions), and platform updates. You may withdraw this consent at any time without affecting the operation of your account. Transactional messages — such as deposit confirmations, withdrawal approvals, and security alerts — are sent regardless of your marketing preferences, as they are necessary for the safe operation of your account.

2.5 Platform Improvement

Aggregated and anonymised usage data is used to analyse platform performance, identify popular games and features, fix technical issues, and make informed product development decisions. In this context, your data contributes to improvements that benefit all 22betwin players without being individually identifiable.

3. Sharing Your Information

22betwin does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All recipients of your data are bound by confidentiality obligations no less protective than those set out in this Privacy Policy.

3.1 Payment Processors

To complete deposit and withdrawal transactions, we share your financial data and identity information with the relevant payment processor — which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or the Visa/Mastercard network. Each processor operates under its own privacy policy and data handling framework. We recommend reviewing those policies directly with your chosen payment provider.

3.2 Game Providers

To deliver casino games and live dealer experiences, session and account data is shared with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the minimum data required to initialise a game session and record its outcome. They are prohibited from using your data for any purpose other than delivering their game content to you through the 22betwin platform.

3.3 Identity Verification & Fraud Detection

We work with specialist KYC and fraud detection partners to verify player identities and identify suspicious account activity. These partners process your identity documents and transaction data on our behalf and are contractually restricted from retaining or repurposing that data beyond the scope of their service to 22betwin.

3.4 Legal Disclosure

We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts when we are legally required to do so, or when we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our players, or defend 22betwin against legal claims. We will notify you of such disclosure where we are legally permitted to do so.

4. Cookies & Tracking Technologies

22betwin uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your browser, remember your preferences, keep you logged in between sessions, and analyse how players interact with the platform.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may manage or delete cookies at any time through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types of cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your 22betwin account and using the platform. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, Safari, and Edge.

In addition to browser-level controls, you may withdraw consent for marketing and analytics cookies at any time by contacting 22betwin support. Your preference will be recorded and applied within 48 hours of confirmation.

5. Data Security & Retention

5.1 Security Measures

22betwin employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases, including financial records and identity documents
• Role-based access controls ensuring that only authorised employees can access player data, and only to the extent required for their specific job function
• Multi-factor authentication (MFA) for all internal systems that contain personal data
• Regular penetration testing and vulnerability scanning of our platform infrastructure
• Secure data centres with physical access controls, CCTV monitoring, and environmental protection systems
• Comprehensive incident response procedures including player notification protocols in the event of a confirmed data breach

Despite these measures, no internet-based platform can guarantee absolute security. If you have reason to believe that your 22betwin account has been compromised, please contact our support team immediately.

5.2 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal obligations and legitimate business interests. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your account plus a minimum of five (5) years after account closure, in line with AML record-keeping requirements.
• Transaction records: Retained for a minimum of seven (7) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the last interaction.
• Analytics and usage data: Retained in anonymised, aggregated form indefinitely; individually identifiable usage records are deleted or anonymised after two (2) years.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.

When personal data is no longer required for its stated purpose and no legal obligation requires us to retain it, we securely delete or irreversibly anonymise it.

6. Your Privacy Rights

As a 22betwin player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary delay. To exercise any of the rights described below, please contact us at support@22betwin with the subject line "Privacy Request — [Your Username]".

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is being used. We will respond to access requests within 30 days of receipt.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You may also update basic account information (such as your contact email or mobile number) directly through your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. This right is subject to our legal retention obligations — we cannot delete transaction records that are required by law.
• Right to restrict processing: In certain circumstances, you may ask us to suspend the processing of your data — for example, while you contest its accuracy or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request a copy of your data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing (primarily for marketing communications and non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

7. Children's Privacy

22betwin is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, any person under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

If we become aware that personal data has been submitted by or on behalf of a person under the age of 18, we will immediately delete that data, close the associated account, and void any transactions conducted through it. If you are a parent or guardian and you believe that your child has registered an account on 22betwin, please contact us immediately at support@22betwin so that we can take swift action.

We strongly encourage parents and guardians in Bangladesh to make use of parental control software and to monitor their children's online activity to prevent access to gambling platforms. Please refer to our Responsible Gaming page for information on the tools available to protect vulnerable individuals.

8. Changes to This Policy

22betwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players by email to the address on file and by displaying a prominent notice on the 22betwin platform at least seven (7) days before the changes take effect.

The "Last Reviewed" date at the top of this page will be updated each time the Policy is revised. We encourage you to review this page periodically to stay informed about how 22betwin protects your personal data. Your continued use of the platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, about the data we hold about you, or about your rights as described in Section 6, please contact our dedicated privacy team at support@22betwin. We are committed to addressing all privacy enquiries promptly and professionally.